Contents
Cal Poly Pomona

Frequently Asked Questions

Why should I use SCI-FILES?

SCI-FILES network storage has several advantages:
1) Robust backup system -daily backup to disks, staged to tapes weekly.
2) Easy to recover files using "Previous Versions " - a very handy feature!
3) Reliability - server has fault-tolerant disks (RAID 6 with 2 hot-spares!)
4) Physical Security - server is in a locked, access-controlled room
5) Availability - you can get to your files from on- and off-campus
6) Large storage quota - 10GB/user (but will expand as needed per user).

I need help accessing my network file share. Who do I call?

Request computer support

What is the path to my file share?

Windows:

\\sci-files.win.csupomona.edu\<dept>\<fac or staff>\<username>

Example: \\sci-files.win.csupomona.edu\mat\fac\mlgreen


Mac OSX:
smb://sci-files.win.csupomona.edu/<dept>/<fac or staff>/<username>

Example: smb://sci-files.win.csupomona.edu/chm/fac/laalex

Note that Windows uses the backslash (\) and Mac OSX uses the forward slash (/).

Is sci-files a web server like my Intranet ZFS space?

No, sci-files is a file server, not a web server. CPP Intranet (ZFS) file and web storage is in use by many folks, esp. for their web pages. If you maintain a web site on Intranet, continue to use that resource.

How can I backup "My Documents" on my PC or laptop?

For many folks, we are re-directing your "My Documents" to your Z: drive on your PC. That way, everything in "My Documents" is actually on your Z: drive and will already be backed-up daily. This is typically done for faculty Windows laptops. In this case, we are also enabling "offline files" which stores a local copy on your hard disk so you can still get to files when disconnected from Cal Poly network.

How do I change my Bronco password?

Cal Poly eHelp offers instructions for changing passwords at https://win.webdev.csupomona.edu/idm/ or call I&IT Helpdesk at 869-6776.

What do I do if the server says “Wrong Password”?

Make sure you are using your correct Bronco username and password. If you have forgotten your password, see above.

I know my e-mail username and password are correct, but I still can't login to my share.

Your network file share is set up to automatically login to PC's or Mac's joined to the WIN domain using your WIN account credentials. If PC or Mac is not on the WIN domain, you will have to explicitly authenticate as a WIN account user. If you are using a PC, put a "win\" in front of your username, e.g. win\bvnorum

To connect to a file share from a PC outside of the WIN domain, view the PC Instructions.

Can I FTP or SSH (Telnet) to my file share as I can with the Intranet?

No, sci-files is not an FTP or SSH login server (like login.csupomona.edu). To access your storage space, you must mount your file share.

10 GB is not enough space for me!

10GB is an initial quota, but we are happy to accomodate most folks' data storage needs.

What is VPN? And how do I set it up?

VPN means Virtual Private Network. To connect to on-campus resources (Exchange, e-mail clients, and sci-files file share, etc.) from off-campus, one needs to establish a VPN connection. VPN allows your internet connection to “tunnel” through Cal Poly’s firewall at perimeter of campus. VPN uses your network password which is different from your e-mail password. More VPN information.